Question Which payment methods do you accept?
AnswerThe following forms of payment are accepted: Visa, MasterCard, American Express, PayPal, Apple Pay and Amazon Pay.
Question My payment had been declined.
AnswerFrom the moment you receive the confirmation email, you will no longer be able to change the shipping address yourself. Write your change request to [email protected], and Customer Service will evaluate any change to the address depending on the fulfilment status of the order. For orders paid through PayPal, Nomination reserves the right to ship only to the address listed on the buyer’s PayPal account for security reasons.
Question I have a promo code, how can I use it?
Answer

The promo code entitles you to a discount on your order. Take advantage of your coupon by entering the code in the appropriate field inside the cart. You will immediately see the discount applied to your order total. Only one discount code can be applied to each order. Promotional codes may be subject to date restrictions and/or minimum order and/or order restrictions: these conditions are always explained in the communication of the code itself. Promotional codes that have a discount on the price of the product cannot be applied to products that are already discounted. Subscribe to our Newsletter to receive Promotional Codes.

Question When can I expect delivery of my order?
Answer

Each timing is estimated based on production time (if necessary) and depends on the availability of the ordered product and the type of the chosen item. In some cases the chosen product will be put into production specifically for your order, so the delivery time will be the result of an artisanal production process that requires ad-hoc production by our laboratories. MIA’s is committed to meeting the estimated delivery times. However, if there are delays at particular times of the year or unexpected events happen in the production or delivery stages, you will always be notified with reports or directly by email from our Customer Service.

Question How can I track my order?
Answer

If you made the purchase from a registered account, you can access “My Account” area to check the status of your order and then “My Orders” where you will see a list of all your orders. For each order, you can see the relative processing phase. We will send you an email 24/48 hours before the actual delivery. If you made the purchase as a guest or without signing in to your account, please check the automatic emails that we will send you.

Question How can I track the status of the shipment?
AnswerWhen your order is processed, you will receive a shipment confirmation e-mail with a Tracking Number in order to track your shipment on the website of the courier. You will also receive automatic update e-mails, or notifications about delivery issues, from our Customer Service.
Question How does your delivery service work?
Answer

Our orders are shipped by courier DHL or BARTOLINI and usually deliveries involve three delivery attempts in three consecutive business days. If no one is there at the time of delivery, a Notice is left and after the third attempt (or in case of incorrect/incomplete address) the package will be held at the courier’s depot for 5 days, waiting for instructions.

Question Can I change or get a refund of an item purchased online?
AnswerIf for any reason you are not satisfied with your purchase, you have the right to return the goods within 30 business days from the date of delivery. For more information on return conditions and methods, please refer to the “General Conditions” area. Once your return has arrived and our operators have verified its integrity, you will be contacted by the Customer Service to proceed with the replacement or refund of the items depending on your request. In case of a refund, the credit time of the refunded amount will depend on you bank’s policy and/or the type of payment used.
Question I received an incorrect/defective item or an item is missing. What should I do?
Answer

If you find that an item is missing, incorrect or defective when opening the package, please write immediately to [email protected] and send us a photo of your purchase. All the items are hand-made by our operators and therefore it can be a human error. The error will then be verified as soon as possible and a right solution for your case will be found.

Question Does MIA’s jewel have the guarantee?
Answer

Each jewel has an international validity of two years and covers only manufacturing defects. In order to take advantage of the guarantee, the receipt showing the date of purchase of the product is required. For this reason, please keep the receipt/invoice of your purchase or hand it over to the recipient of the jewel if this is a gift. The loss of colour resulting from the inappropriate use of products should not be considered a defect in manufacture. Similarly, wear due to use, misuse and oxidation of the jewel are not covered by the guarantee.

Question The item purchased online broke. How can I fix it?
Answer

If your jewel breaks during the guarantee’s validity period and fully complies with the conditions of the guarantee, MIA’s will replace the item. Please contact our Customer Service at [email protected] for further information.

Question I have technical problems on the site. Who can I contact?
Answer

The problem may be temporary, or due to your internet connection. Wait a few minutes and then try again with the operation you were doing, and make sure you have working internet connection. If the technical issue persists, please contact us at [email protected] reporting the problem.

Question I have more questions. How can I contact you?
AnswerFor online shop-related requests.

MIA’s Customer Service is always ready to help you. For online shopping requests, you can contact us at [email protected]. We will give you a feedback within 24 hours.

For questions related to items purchased in stores.

If you have any question about items purchased in stores please contact the store directly. Find the references of your trusted retailer or the nearest store on our Store Locator.

For general questions about Nomination product or services.

For general questions about products or services that are not shop-related, you can write to [email protected].